Terms and Conditions

Terms of Use

These Terms and Conditions ("Terms") govern your use of the website www.merchlab.io (the "Website") and the purchase of products and services ("Products") from MerchLab (Pty) Ltd t/a Merchlab ("MerchLab"). By accessing the Website and/or placing an order, you ("Customer") agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website or purchase Products from MerchLab.

These Terms apply when you, as a customer, buy any product or service from MerchLab and constitute a valid and binding agreement between you and MerchLab. By purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them.

Please read these terms carefully and ensure you understand them. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms.

About MerchLab

MerchLab (Pty) Ltd t/a Merchlab is a company incorporated in South Africa with its office address at 155 West Street, Sandown, Sandton, 2196.

Products and Services

We have made every effort to ensure that the information on our Products displayed at our facility, in our promotional material, on our website, or any other form of communication to you, is accurate.

While we use our best endeavors to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed.

In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical.

You are responsible to ensure that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 3 business days of you receiving the product to allow us to correct the error.

If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms.

Modifications to These Terms

MerchLab reserves the right to modify these Terms at any time. The latest version of these Terms will be posted on the Website. The Customer's continued use of the Website or purchase of Products after any such modification shall constitute acceptance of the revised Terms.

Introduction

Welcome to the official website of Merch Lab (PTY) LTD. Throughout this website and in this document, we will refer to ourselves as "the company," "we," "us," and "our."

These Terms and Conditions govern the use of our website, including the process of ordering, sales, and delivery of goods. By accessing or using this website, you agree to be bound by these Terms and Conditions.

Our website provides a convenient platform for online shopping, offering a diverse range of products such as apparel, gifts, headwear, corporate clothing, bags, homewear and display items. These products can also be customized and branded according to your specific requirements.

Registration

Account registration is not required on MerchLab's websites.

Super Reseller registration can be made via merchlab.io and is subject to approval.

Restrictions of Website Usage

The MerchLab website and its content are protected and may not be displayed, published, copied, printed, posted, or used in any form without proper authorisation.

When promoting products with information from the website, only images specifically marked for promotional use are permitted.

Any use of the website's intellectual property that misrepresents the user or the website is strictly forbidden.

The trademarks, logos, and service marks on the website are the property of MerchLab or their respective owners. Unauthorised use of any trademarks or logos from this site is prohibited unless prior written consent from MerchLab has been obtained.

Order Placement

Orders may be placed through the Website. We do not accept orders through any other communication channels.

All orders are subject to acceptance by MerchLab. MerchLab reserves the right to accept or reject any order for any reason. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization. An order shall be deemed accepted upon dispatch of a confirmation notice by MerchLab.

Website purchases

If another person has used your account to purchase any Product without your consent, you must notify us within 24 hours. You will be required to enter your private personal information each time you visit our online ordering site.

By submitting an order online, you:

• Confirm that you are over the age of 18 and have the legal capacity to enter into a transaction with us;
• Confirm that, in order to fulfil your order, we will share your Personal Information with third parties such as your bank and our contracted courier service, only to the extent necessary; and
• Agree to us investigating any order and confirming any information provided by you in order to prevent fraud.

Your contract of sale with us is only complete once we have accepted and dispatched your order. You will receive a notification from us once your order has been processed and accepted.

Special Order

Special orders will require (100%) full payment prior to being processed. We reserve the right to apply a cancellation fee of up to 25% of the value of merchandise not branded, however for branded merchandise zero refund will be applicable.

Limited Stock Availability

Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund.

Price Changes

Prices shown on our website are subject to change without prior notice. MerchLab retains the right to modify prices for goods or services offered.

Estimated Time of Arrival (ETA)

Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or MerchLab's annual shutdown period.

Branding Requests

In-house branding services are exclusively available for products procured from MerchLab. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.

Payment

Accepted Payment Methods

Our company accepts payments via MasterCard, Visa, and Debit cards. Please note that we do not accept American Express, Diners cards, or cash. Orders will only be dispatched once the payment is confirmed in our account.

International Payments

Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.

Approved Credit Facilities

In cases where credit facilities are extended by us, refer to your credit application document for an overview of the respective terms and conditions.

Delivery and Courier Services

A delivery fee may apply to each order. Delivery is handled by a third-party courier, so the delivery process is not entirely under our control. Delivery dates are estimates, and you will be informed of any unavailability or delays in products or services during order processing.

It is your responsibility to ensure that the personal information provided, including the delivery address, is accurate; we are not responsible for deliveries to incorrect addresses.

Upon delivery, you will receive the courier company's waybill. For verification, the person accepting delivery must present identification. Anyone accepting delivery at the specified address is presumed authorized to do so. You or your authorized representative must sign and print your or their name on a duplicate copy of the waybill to confirm receipt.

If no one is present at the delivery address at the time of delivery, the driver will return the products to our facility. The courier company will attempt to arrange redelivery, and MerchLab reserves the right to charge an additional delivery fee if required.

Report any missing or damaged products within 24 hours. MerchLab, having outsourced deliveries, cannot be held liable for any damage or loss due to the courier's acts or omissions, to the extent permitted by law.

Collection

Collection is only available with special request.

VIP Orders: Place an order online and collect it within 2–3 working days. Subject to approval.

Africa Orders: Place an order online and collect it within 2–3 working days; it is the customer's responsibility to claim Value Added Taxes (VAT) at the respective borders. All invoices are issued with VAT.

If an order is not collected within three weeks after the first notification, we reserve the right to cancel the order and refund the purchase price minus applicable storage and handling fees. For customized or special orders, we may retain the full purchase price.

Products may only be picked up with valid proof of identity and the order number. Accepted forms of identification include a South African ID, South African driver's license, or passport.

Orders must be collected in full; partial collections are not allowed unless in exceptional cases. Ensure that your vehicle is adequately equipped to accommodate the full order. MerchLab reserves the right to refuse loading any product onto your vehicle if deemed unsafe.

Cancellations, Returns, Repairs & Samples

Cancellations

• Standard Orders: Once an order is confirmed and payment is received, it represents a binding agreement. Standard orders cannot be modified or cancelled by the customer. By completing a purchase, you acknowledge and agree to this no-cancellation policy.
• Online Purchases (ECT Act Cooling-Off): For non-customized stock items purchased online, a 7-day cooling-off period applies under the ECT Act, permitting a cancellation for a refund minus a 20% handling fee and return courier costs. This cooling-off period strictly excludes custom-made, altered or branded apparel.

Change of Mind / Unhappy with Purchase

We want you to be satisfied with your purchase. If you change your mind or are unhappy with a standard product, the following terms apply in accordance with your right to choose:

• No Direct Exchanges: We do not offer direct item-for-item exchanges. You must submit a formal return request via our website.
• Return Process: Once submitted, the item will be collected at your expense and brought to our facility for evaluation.
• Condition of Goods: To be eligible for a return, standard goods must be logged within 5 working days of delivery, be completely unused, and remain in their original packaging with all documentation.
• Fees: A 20% handling and administrative fee, as well as all applicable courier costs, will be deducted from your credit.
• Resolution: Upon successful evaluation, we will issue you a Store Credit Note for the remaining balance. We do not issue cash refunds for change-of-mind returns.
• Turnaround Time: The entire evaluation and processing cycle takes between 15 to 21 working days from the date of collection.

Custom & Branded Orders (Exclusions)

In accordance with South African consumer law regarding special orders, the following products cannot be returned or cancelled for a change of mind:

• Items that have been customized according to your unique specifications.
• Items that are clearly personalized, altered, or branded with logos.
• Items damaged by lightning or any other act of nature.
• Items not used in terms of the Product's user manual.
• Clearance, discounted, or discontinued items.

Sample Policy

We recognize that evaluating physical products is an important step in making an informed purchasing decision. While we do not provide complimentary or temporary samples, you are welcome to order single items through our standard ordering process for review:

• Unbranded Samples: Single unbranded items may be ordered for evaluation. If you choose to return the unbranded sample, no cash refunds will be issued. Instead, we will issue you a Store Credit Note (minus the 20% handling fee and courier costs). This credit note is specifically intended to be applied as a discount toward your subsequent, larger production order.
• Branded Samples: Single items ordered with custom branding or personalization are considered final sales and cannot be returned or credited under any circumstances unless a material manufacturing defect is present.

Our sample process is strictly designed for B2B procurement and commercial workwear evaluation. We do not cater to individual retail sales. If a sample is returned, the resulting credit note must be used toward a future purchase on our platform.

Defective or Damaged Goods (Statutory Warranty)

If a product supplied by MerchLab possesses a material manufacturing defect or arrives damaged, your purchase is fully protected under Section 56 of the CPA:

• Reporting Window: While we request that visible transit damages or shortages be reported and supported by photographic evidence within 48 hours of delivery to expedite courier claims, your legal right to report a manufacturing defect extends for 6 months from the date of delivery.
• Evaluation & Costs: We reserve the right to cross-examine and technically evaluate the product to confirm the manufacturing fault. If the product is found to be legitimately defective, MerchLab will cover all evaluation, collection, and delivery costs.
• Resolution: Legally, the choice belongs to the consumer. If a defect is confirmed within 6 months, we will replace the item with a new order, repair it, or issue a full cash refund to the original payment method. No handling fees apply to defective goods.
• Exclusions: The statutory warranty does not apply to items damaged by lightning, acts of nature, normal wear and tear, or improper usage contrary to the product guidelines.

Repairs & Uncollected Stock

• Before any out-of-warranty repair work commences, a formal cost estimate will be provided for your written approval.
• In terms of the law of storage, repaired items left uncollected for more than 90 days after written notice of completion may be sold or disposed of by the company to defray storage and related costs.

Warranties

Guaranteed Goods

Warranty coverage is available for new goods through MerchLab-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which MerchLab is not responsible.

Fitness for Purpose

MerchLab does not warrant that the goods are suitable for any specific purpose.

Liability and Repairs

Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.

Intellectual Property

Limited License

By accessing this website, users are granted a limited, non-exclusive license to access and use the content provided for personal, non-commercial purposes. Users must not use, reproduce, modify, or distribute the content, including text, graphics, images, videos, and audio, without obtaining prior written consent from MerchLab, except as expressly permitted.

Third-Party Content Disclaimer

Some content on this website may be sourced from third parties. MerchLab does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.

Trademarks and Logos

The trademarks, logos, and service marks displayed on this website are the property of MerchLab or their respective owners. Users are strictly prohibited from using any trademarks or logos from this website without obtaining prior written consent from MerchLab or the respective trademark owner.

User Submissions

By submitting any content, including but not limited to text, images, videos, or other materials, users grant MerchLab the right to use, reproduce, modify, and adapt the submissions for fulfilling order requests. MerchLab will not claim ownership of users' intellectual property and will not use it for any other purpose without obtaining explicit consent. Users are personally responsible for ensuring that their submissions do not infringe upon any third-party intellectual property rights. MerchLab shall not be held liable for any copyright or trademark infringement arising from user submissions.

Disclaimer

Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website.

Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.

We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law.

The Website and all information provided therein are provided "as is" without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.

Any views or statements presented on the Website shall not necessarily reflect our views or statements.

We make no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.

Limitation of Liability

MerchLab shall not assume any liability for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website, inability to use the Website, or any unlawful activity on the Website or linked third-party websites.

By using the Website, you agree to indemnify and hold MerchLab harmless against any loss, claim, or damage arising from your use of the Website or any linked third-party websites.

Privacy Policy Summary

Our Privacy Policy outlines how our website safeguards the privacy of its users in compliance with applicable data protection laws. During the interaction between you and MerchLab, we may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). We will only collect and process personal information provided by users for specified purposes such as order processing, customer inquiries, enhancing user experience, and legal compliance. Further information can be found in our Privacy Policy.

We will not disclose or sell users' personal information to any third parties without explicit consent, except as required by law or to fulfil contractual obligations. We implement appropriate security measures to protect users' personal information from unauthorized access, alteration, or disclosure.

Users have the right to access, correct, or delete their personal information held by our website. These rights can be exercised by contacting our designated data protection officer via email, info@merchlab.io.

Our website may use cookies or similar technologies to improve user experience. Users can manage or disable cookies through their browser settings. By using our website, users acknowledge and consent to the collection, processing, and storage of their personal information as described in the Privacy Policy.

Force Majeure

If either Party is prevented or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement because of strike, lock-out, fire, explosion, floods, riot, war, accident, act of God, embargo, legislation, shortage of or a breakdown in transportation facilities, civil commotion, unrest or disturbances, cessation of labour, government interference or control, or any other cause or contingency beyond the control of that Party, the Party so affected shall be relieved of its obligations hereunder during the period that such event and its consequences continue but only to the extent so prevented and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damages either general, special or consequential which the other Party may suffer due to or resulting from such delay or failure, provided always that written notice shall forthwith be given of any such inability to perform by the affected Party.

Any Party invoking force majeure shall, upon the termination of such event giving rise thereto, forthwith give written notice thereof to the other Party. Should such force majeure continue for more than 90 days then the Party who shall not have invoked the force majeure shall be entitled forthwith to cancel this Agreement in respect of any obligations still to be performed hereunder.

Governing Law

These terms and conditions shall be governed and interpreted by the laws of the Republic of South Africa including but not limited to:

• Electronic Communications and Transactions Act (ECTA) 2002
• Consumer Protection Act (CPA) 2008
• Companies Act 2008
• National Credit Act 2005
• Consumer Protection Regulations (CPRs)
• Protection of Personal Information Act (POPIA) 2013

Arbitration

Any disputes arising from or related to this agreement shall be resolved through arbitration. The Rules of the Arbitration Foundation of Southern Africa will govern the arbitration process, with the arbitrator(s) appointed by the Foundation.

Severability

If any clause or term of this Agreement is deemed invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining terms and provisions of this Agreement shall remain in full force and effect, unless the invalidity, unenforceability, or illegality fundamentally affects the essence of this Agreement.

Domicilium and Notices

Correspondence between the parties shall be sent to the following address:

Merch Lab (Pty) Ltd
4 Rivendell, 16 The Crescent,
Morningside, 2196
South Africa

Notices shall be considered received under the following conditions. If delivered in person during the recipient's regular business hours at their address, the notice is presumed received at the time of delivery, unless evidence to the contrary is provided. If sent via email to the recipient's provided email address, the notice is presumed received on the same day as sending, unless evidence to the contrary is provided. A written notice or communication received by a party shall be considered sufficient even if it was not sent or delivered to their chosen address.

General

This Agreement represents the entire understanding between the parties, superseding any prior agreements or representations, whether written, oral, or implied. Neither party is bound by any terms, representations, or promises that are not explicitly recorded in this Agreement. Written documentation excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention.

No changes or cancellations of this Agreement (including this clause) shall be valid unless in writing and signed by or on behalf of both parties. "In writing" excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention.

No leniency or tolerance granted by either party shall be considered a waiver of any rights, and the granting party retains the right to enforce any rights against the other party, past or future. This Agreement does not create a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or create liabilities on their behalf.

Annexure — Branding

Artwork Policy

The customer hereby indemnifies MerchLab, its directors, officers, agents and affiliates ("MerchLab Indemnitees") and holds them harmless against any claims, losses, damages, injuries and liabilities (including court costs, legal fees and deductibles under its own insurance policies) from brand/trademark owners arising from the provision of Services/Supply, save where and to the extent such claims, losses, damages, injuries or liabilities arose as a result of any negligent act or omission of MerchLab or the MerchLab employees acting in the course and scope of their employment with MerchLab.

Artwork Guidelines and Process

1. All artwork should be uploaded onto our website for processing, alternatively, if your MerchLab profile indicates that the artwork can be sent to us, please send it directly to the relevant Account Manager.
2. All final layouts should be approved online. Artwork amendments must be supplied online through the artwork approval process.
3. Branding will only commence once the layout is approved and full payment is received.
4. It is the responsibility of the customer to ensure that approval has been obtained from the brand/trademark owner before branding of any items.
5. Branding lead times are quoted from the day after artwork approval and proof of payment is received, whichever is later.
6. For expedited clearing of orders you are encouraged to pay for orders online through the payment portal that can be accessed on our website or if paying into one of our bank accounts, please use the quote number as reference and e-mail your proof of payment to info@merchlab.co.za.
7. All orders and the status of these will be communicated via email/WhatsApp. If you have any queries about these please contact us.

Artwork Submission

Only PC format artwork will be accepted. Vector artwork is preferred and fonts need to be converted to curves/outlines. Acceptable formats: CDR, .EPS, .AI, .PDF.

Formats we do not accept:

• Word or PowerPoint files (or images saved from them)
• Gif and Jpeg (under 300dpi)
• FreeHand
• Artificial Intelligence (AI) generated images that are not vector

• Artwork for multicoloured imprints must be sent as a colour separated file, save for in the instance of digital printing.
• If typesetting is required, clients must include font and size. To avoid font substitutions, all fonts submitted must be converted to curves.
• Artwork not received in the correct format will attract a redrawing fee and require a 48 hour lead-time. The order will only proceed once full payment has been received.

Artwork Approval and Applicable Fees

1. All artwork needs to be approved. Branding will only commence once artwork has been approved and full payment for the order has been received.
2. By approving the artwork you accept the layout as depicted in the artwork, and you have ensured that the item being branded, colour and size of the item are correct. MerchLab will not be held accountable for any spelling or artwork errors on items branded in accordance with the approved artwork.
3. Once artwork has been approved, no changes will be accepted.
4. Printing colours will be matched as close as possible to pantone colours or swatches supplied. We do not guarantee a 100% colour match.
5. We do not guarantee any print onto metal or ceramics.
6. Additional fees do not apply to artwork received in the correct format. Artwork received in the incorrect format will attract a redrawing fee. This fee will accommodate two further changes to the layouts, where after any additional changes will be charged at R150 excluding VAT per change.
7. Branding cancelled after layouts have been generated will be charged at R150 excluding VAT per layout completed.

Display — Stand-Alone Skins & Branding Process

• Availability: Skins are available for purchase as stand-alone items for most of our display range and can be ordered directly via our website.
• Ordering & Artwork Process: Ordering display skins follows our standard branding procedure. The client must supply artwork utilizing CMYK/RGB/PANTONE colors. MerchLab will then provide a digital layout configuration for you to review and send to your end-customer for final approval before production.
• Color Matching Limitations: All artwork must be created in CMYK, and all Pantone colors must be included as a Pantone Solid Coated Spot within the supplied print file. Failure to do so will result in no color matching taking place. Due to the limited color range of various digital CMYK print methods, not all Pantone colors can be achieved. We endeavor to match as closely as possible, but tonal and color variations will occur across different materials (e.g., PVC versus Fabric). Fluorescent and metallic Pantones cannot be matched; only a tonal representation can be achieved.

Refitting & Hardware Compatibility Disclaimer

• No Refitting Service: MerchLab supplies stand-alone display skins as supply-only products. MerchLab does not offer a service for refitting skins onto existing hardware. This includes hardware previously purchased from MerchLab, as well as third-party brands (such as Barron).
• Client Responsibility: It is the client's sole responsibility to fit the new display skins themselves.
• Hardware Compatibility: MerchLab display skins are tailored to fit standard MerchLab hardware. We cannot be held liable if a purchased skin does not fit properly due to damaged existing hardware, or if it is fitted onto third-party hardware.
• Ordering Accuracy: It is the client's responsibility to ensure they are ordering the exact matching replacement skin for their specific display unit model. All skin sales are final and subject to our branded order policies.

Care, Longevity & Warranties

Environmental Care: Overexposure to harsh sunlight will reduce the longevity of your print. We strongly encourage clients to care for display fabrics by removing them from direct sunlight and storing them safely when not actively in use.

• Display Skin Warranty: Display fabrics/skins purchased from MerchLab come with a 3-month limited print fade warranty.
• Display Hardware Warranty: All Banner Walls and Gazebos are backed by a 12-month manufacturer's mechanical guarantee. All Telescopic, Harp, and Windcheater banners carry a 3-month mechanical warranty.
• Exclusions: These warranties strictly exclude any display hardware or skins that have been mishandled, abused, subjected to extreme weather/winds, or not used for their intended commercial purpose.

Display Repair Policy

• In-Warranty Repairs: Display hardware that falls within its respective warranty period and requires repair must be returned to MerchLab Johannesburg at the client's own expense. All broken, sheared, or damaged structural parts must be included in the return package.
• Out-of-Warranty / Damaged Repairs: Requests for repairs on hardware that is out of warranty, or has been damaged through misuse, will be handled strictly on a case-by-case basis. MerchLab reserves the right to evaluate the hardware and issue a repair quotation or reject the repair request if the structural integrity cannot be guaranteed.

Workwear Policy

1. Manufacture of workwear products will only commence when the order is received. Once a sales order is generated your order may not be cancelled or changed.
2. Conti suit sets are sold according to industry-standard, which states that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
3. Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
4. We will not accept any returns on unbranded or branded workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

Disclaimers and Information

1. The lead-times may need to be extended for large quantities. For Screen and Pad Print more than 3,000 prints, for Embroidery, Laser and Digital more than 1,000 designs. Personalisation will be excluded from normal lead-times. Excludes freight/transport time from JHB to branches as well as picking time once delivery has been made to branches. Every effort will be made to maintain the shortest possible lead-time.
2. To guarantee on time delivery of Deadline orders, payment and approval lead times specified by MerchLab must be adhered to.
3. Branding orders cannot be cancelled after payment and approval has been received.
4. For large orders, you are welcome to place a single separate order to serve as a pre-production sample.
5. A tolerance of up to 2% is allowed for rejects.
6. MerchLab is not liable for damages or shortages of stock that has been collected or delivered if it is not reported within 24 hours.
7. MerchLab cannot accept returns on incorrectly branded items where artwork has been approved by the customer.
8. On digitising of embroidery, we reserve the right to request a price increase if the artwork exceeds the maximum allowed stitches per blocked threshold.
9. Colours of actual products may vary slightly from those shown in the catalogue and on the website. For accurate colour matching, please place it as a single order.
10. All product sizes have been indicated. Sizes may vary slightly from these provided.
11. Product images may differ slightly from actual items due to the limitations of photography, film separation, printing and digital display.
12. While we've taken care to ensure the accuracy of the details on this website, errors may occur. If you have any questions or concerns about specific products or information, please contact us.
13. The artwork, designs, and trademarks displayed on products are for illustrative purposes only, demonstrating the type and quality of branding we offer. They do not imply endorsement or that the products are manufactured for or by the owners of the artworks, designs or trademarks. E&OE.